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Customer Service in 2022
It seems good customer service has almost disappeared from the business world. All businesses compete on price, quality, and service. It is not possible to excel in all three. Businesses need to decide which their customers value most and focus on that. If I were starting a business now, I would focus on customer service…
Read MoreBBB Scam Alert: Unethical contractors
BBB Scam Alert: Unethical contractors illegally claiming to waive insurance deductibles Homeowners and businesses across Texas continue to recover from the devastation following a series of tornadoes in March. In their recovery efforts, many people are turning to contractors to get help in repairing roofs, windows, landscapes, and other structural issues. However, reports to Better…
Read MoreBBB Business Tip: Top workplace trends for 2022
Small business owners understand better than anyone the impact that COVID-19 has had on the daily workplace. In an instant, millions of jobs went remote in 2020, and remote working continued to be the norm in 2021. When offices and businesses began to reopen, the Great Resignation of 2021 occurred. Many employees chose to remain at home…
Read MoreBBB Tip: How to Avoid Event Ticket Scams
As COVID-19 restrictions slowly lift around the nation following mass vaccination events and a declining positivity rate, many people are eagerly anticipating the return of in-person events and festivals. However, many venues still limit the number of tickets available for an event, creating stiff competition to obtain one. The internet provides countless opportunities for people…
Read More3 Ways You Can Help Local Small Businesses Thrive
(BPT) – There are millions of small businesses in the United States owned by passionate people working hard to make their dreams a reality. Rather than buying from a big retailer the next time you need something, consider supporting the locally owned businesses around you. When you support a small business, you’re not only helping…
Read More7 tips for building and maintaining customer loyalty
A strong customer relationship can be the difference between a business thriving and failing. When investing in customers, the more likely a business will grow — and customers will keep coming back. BBB offers seven tips for building and maintaining customer loyalty, but first, it is essential to understand how vital loyal customers are to…
Read MoreNational Diabetes Awareness Month
Every year the month of November is recognized as Diabetes Awareness Month. The purpose of this month is to raise awareness regarding the disease since millions of Americans live with diabetes. According to the American Diabetes Association, 34.2 million Americans have diabetes. This means that 10.5% of Americans live with diabetes. Additionally, 88 million people…
Read MoreBBB Scam Alert: Fake friends on Facebook
How con artists disguise themselves as trusted sources People connected to the internet use it for a wide range of purposes, often to catch up with friends on social media or randomly surf the web. Unfortunately, your social media friend may not be who they appear to be. Scammers earn victims ‘ trust by taking…
Read MoreBBB Tip: Buying a car online
The ability to purchase goods and services over the Internet has permanently changed how countless industries conduct business, especially after the disruption caused by the COVID-19 pandemic. Online marketplaces remove much of the stress associated with in-person purchases of expensive items, such as automobiles. There are many benefits to purchasing a car online.…
Read MoreHiring employees After the COVID-19 Lockdown
I have heard and read many complaints by small businesses that they can’t’ find and hire new employees after the COVID-19 lockdown. The federal government supplemented state unemployment during the shutdown with $00 per week. Many PIBA business members are in the hospitality industry (restaurant, hotel, motels and tourist entertainment) and typically pay minimum wage…
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